Returns & Order Help

Need to return an item? Eligible returns are free. Please contact us before posting so we can arrange free return postage and confirm the correct destination.

Start a return

Use our contact form and select Returns or an item issue, or email claudiudinu@icloud.com. Include your order number, the email used at checkout and the item you want to return.

Read the full Returns & Refunds policy for cancellation periods, refunds and the optional cancellation form. Contacting us first helps arrange postage; statutory cancellation does not depend on our permission.

Damaged, incorrect or missing items

Tell us which item is affected and describe the problem. Keep the item and relevant packaging. Let us know if you have photos; the team can explain how to share them because this contact form does not accept attachments.

Before sending anything back

We cover return postage for eligible returns. Ask us for instructions before sending a parcel. The printer's address or address on the dispatch packaging may not be the correct return destination.

Business and postal contact

Pleasure Emporium is operated by Euro Staff LTD, company number 15830267, registered in England and Wales. Registered office and postal contact: 66 Paul Street, London EC2A 4NA, United Kingdom. Please confirm the parcel-return destination with us first.

Find your order

Your confirmation email contains your order number. You can also sign in to your account. For delivery questions, visit Delivery help.