Refund policy

Last updated: 30 August 2026

Free returns — contact us before posting

Returns are free for eligible returns, including a change of mind and faulty, damaged or incorrect items. Please message us before sending anything back. Include your order number and the items you want to return so we can arrange your free return and confirm the correct destination and instructions. We cover return postage; there is no restocking fee.

Do not send parcels to the printer or to an address on the dispatch packaging without checking the return instructions. Contacting us first helps us arrange postage and routing; it does not make your statutory cancellation right dependent on our permission.

Who we are

Pleasure Emporium is operated by Euro Staff LTD, company number 15830267, registered in England and Wales. Registered office and postal contact: 66 Paul Street, London EC2A 4NA, United Kingdom. Please contact us before sending a parcel to confirm its return destination.

Changing your mind

For eligible online purchases, you can cancel without giving a reason. Tell us within 14 days after the day you receive the goods. If one order arrives in separate deliveries, count from the day after the final item arrives. You then have 14 days from telling us to send the goods back.

You can cancel using our contact form, by letter to our postal address, or any other clear statement. The optional model form below is available for convenience. Send your cancellation notice before the deadline; you do not need to wait for a reply for the notice to take effect.

Item condition

You may inspect and try on clothing as you would in a shop. For a change-of-mind return, a deduction may only be made for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits it. Keep your proof of posting.

Your refund

We refund using your original payment method without a refund fee. A full eligible cancellation includes any standard outbound delivery charge you paid. Standard UK delivery is free. If you chose an upgraded delivery option, the extra upgrade cost is not normally refundable for a change of mind; this does not limit remedies for faulty goods or other legal rights.

Refunds are made without undue delay. Unless we offer collection, we may wait until we receive the returned goods or evidence that you have sent them back, whichever is earlier. We will refund within 14 days of that earlier point. If there are no goods to return, we will refund within 14 days of being told of your cancellation.

Printed-to-order and personalised items

A standard design printed after you order is not automatically excluded from cancellation rights. Selecting a standard colour or size does not by itself make an item personalised. A legal exception may apply to goods genuinely made to your individual specifications or clearly personalised, and any such exception will be explained before purchase. Your rights if goods are faulty or not as described still apply.

Faulty, damaged, incorrect or misdescribed goods

Please contact us with your order details and a description of the problem. Your legal remedies may include a refund, repair or replacement, depending on the circumstances. We pay necessary return costs. These rights are not restricted to the change-of-mind return window, and sale items retain their statutory protections. Euro Staff LTD remains responsible to you as the retailer; a fulfilment supplier's policy does not replace your rights.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. You can also cancel by any clear statement.

To Euro Staff LTD (trading as Pleasure Emporium), 66 Paul Street, London EC2A 4NA, United Kingdom:

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):

Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Nothing in this policy takes away rights provided by applicable consumer law.