Terms of service
Last updated: 30 August 2026
1. About Pleasure Emporium
Pleasure Emporium is operated by Euro Staff LTD, a company registered in England and Wales under company number 15830267. Our registered office and postal contact address is 66 Paul Street, London EC2A 4NA, United Kingdom.
Use our contact form for questions, cancellations, returns or complaints. Please message us before sending a return so we can arrange free return postage and confirm the correct destination.
Your purchase is from Euro Staff LTD, not Shopify or our printing and fulfilment provider.
2. Placing an order
Check the product, design, colour, size, quantity and delivery details before paying. You can review and correct your details at checkout. The total payable and available payment methods are shown before you place your order. Keep your order confirmation for reference.
We accept your order when we send the order confirmation email. If an item cannot be supplied, we will contact you promptly and refund any payment for goods we cannot provide. We will not substitute a different product without your agreement.
3. Prices and payment
Prices are shown in GBP. Your checkout total includes applicable taxes and any delivery service you select. Optional services are not added without your choice. If you believe a displayed price or payment is incorrect, please contact us.
4. Products and delivery
We are responsible for supplying goods that match their description and meet your consumer rights. Screen settings can affect how colours appear, but do not remove those rights. Product photographs do not override the stated garment specifications.
Many items are printed or decorated after ordering. Production time is separate from delivery transit time. Standard UK delivery is free on every order, with no minimum spend. Optional Express delivery costs £6.99 where available and does not shorten production. Other destinations and available delivery charges are shown at checkout. See our Delivery information.
We will deliver within the timeframe agreed with you or, if no different timeframe is agreed, without undue delay and within 30 days. We remain responsible for goods until you or someone you nominate receives them, except where applicable law provides otherwise. Please contact us about delayed or missing parcels.
5. Free returns, cancellation and faulty goods
Eligible returns are free. Please contact us before posting so we can arrange return postage and give you the correct instructions. Contact-first arrangements do not make a statutory cancellation dependent on our permission.
Our Returns & Refunds policy sets out the cancellation periods, free-return process, refunds and model cancellation form. For eligible online goods, notify us within 14 days after the day you receive them, then send them back within 14 days of notifying us.
Standard designs printed after ordering are not automatically excluded from cancellation rights. Any applicable exception for genuinely personalised goods will be explained before purchase. Your separate rights for faulty, damaged or misdescribed goods remain available and are not limited to the change-of-mind return window.
6. Questions and complaints
Contact Euro Staff LTD through our contact form or at the postal address above, ideally with your order number and an explanation of the issue. We will investigate and explain the next steps. You remain free to seek independent advice and pursue any legal remedies available to you.
7. Privacy and statutory rights
Our Privacy Policy explains how personal information is handled. Nothing in these terms excludes or restricts consumer rights or liability that cannot lawfully be excluded. Any future changes to these terms will not retrospectively remove rights under an existing order.